Inbound Sales Specialist

Summary

Join UENI as an Inbound Sales Specialist and manage inbound communications with potential customers via phone, live chat, and email. You will consultatively discuss UENI's subscription plans, recommending and selling the appropriate plan to each customer. Success in this role hinges on delivering exceptional customer experiences. The position requires 2+ years of relevant sales experience, preferably in SaaS, a proven sales track record, and impeccable English communication skills. Candidates must be based in Latin America and comfortable working with KPIs. The work schedule is Monday to Friday, 12PM - 8PM EST, with a 4-week training period of 10AM - 7PM EST.

Requirements

• 2+ years of relevant experience in sales customer-facing roles, preferably in a SaaS sales environment
• Proven track record of inbound or outbound sales
• Impeccable spoken and written English
• Exceptional phone communication skills and ability to build rapport with customers
• Commercially minded with a strong understanding of the customer experience
• Happy to be managed by quantified KPIs
• Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests
• Ability to work independently and as part of a team
• Proficient in relevant customer success tools and software

Responsibilities

• Convert inbound leads into UENI customers via phone, live chat, and email
• Recommend and sell the appropriate UENI plan to the customer
• Sell correctly; never missell and sell the right plan to meet the customer’s needs
• Create delightful customer experiences that address customer questions and highlight UENI benefits
• Collaborate with internal teams to ensure customer satisfaction
• Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries
• Advocate for the customers internally by identifying ways to improve the customer experience through CS, product, marketing, etc