Outreach and Community Engagement Manager

Summary

Join our team as a remote Community Engagement Officer for a fun biking encouragement program on the Sunshine Coast! You will reach out to businesses and individuals to promote participation in the Love to Ride program. Responsibilities include contacting potential participants via phone and email, giving presentations, identifying program champions, providing support, and managing incentives. This is a 4-month fixed-term contract for an independent contractor, working 1-2 days a week, with an hourly rate of $40-$45 plus a performance-based bonus. The ideal candidate is a friendly, enthusiastic self-starter with excellent communication and sales skills, experience in remote outreach, and a passion for promoting cycling.

Requirements

• Excellent interpersonal and communication skills
• Strong sales and presentation skills
• Friendly, collaborative, and fun
• Experience in doing outreach and community engagement
• Experience doing remote outreach/sales/engagement via phone and email
• Strong organisational skills, with a target-orientated approach
• Ability to communicate and collaborate effectively with people in a wide range of workplace settings, from large public services and corporates to SMEs and local businesses and communities and other local groups
• Dedicated ‘make it happen’ attitude
• Effective at developing and maintaining relationships at all levels
• Ability to work independently
• Knowledge and ability to ride a bike safely
• High degree of IT literacy and use of online applications and tools
• A passion for promoting a program that benefits people, our communities & our planet
• Must be able to start immediately

Responsibilities

• Encourage organisations to register and participate in the program. This will involve contacting workplaces by phone and email (with both warm and cold leads); giving presentations; meeting with relevant staff and selling in the concept of Love to Ride; among other activities
• Contact and engage local partner organisations and encourage them to promote the program externally to their local networks, e.g. Chambers of Commerce, bicycle clubs, bike shops
• Identify suitable ‘Champions’ within participating organisations, develop effective working relations with them and provide on-going support so that they can promote Love to Ride internally and succeed at getting a high number of colleagues participating in the program
• Call and email program participants to support their participation, help ensure they get the most out of the program and to encourage them to spread the word to their co-workers and friends to join their team and take part as well
• Provide excellent customer service to all participants and workplace Champions
• Source and manage locally sponsored incentives and prizes
• Act as a central liaison for stakeholders and project partners, developing and maintaining effective working relationships and providing regular progress reports
• Carry out any other duties defined by the Senior Project Manager that may be necessary to further the aims of the program
• Work alongside the client teams to deliver a highly effective program of activity
• Carry out monitoring activities to help evaluate the program, e.g. collection of case studies

Benefits

$40 -$45 an hour depending on experience plus a performance-based bonus