Paralegal

Summary

Join Codekeeper's Customer Success team as a Paralegal with a passion for customer service. This pivotal role blends legal drafting and review with customer communication and technical support. You will manage legal document drafting, handle customer requests, provide tech setup support, assist with sales inquiries, and draft reports. The ideal candidate possesses familiarity with LegalTech concepts and proficiency in legal document drafting. Codekeeper offers a remote-first work environment, a supportive team, and opportunities for growth.

Requirements

• Familiarity with LegalTech concepts
• Proficiency in drafting legal documents
• Analytical thinking and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Responsibilities

• Manage the process of drafting legal language for customer agreements, preparing documents for manager review before client sharing
• Receive and handle user and lead requests regarding services and Codekeeper account management, ensuring quick and accurate responses
• Support customers in setting up connections with their source code management platform, ensuring correct administration on Codekeeper's side
• Work with leads, answering questions and guiding them about Codekeeper's services via email and website chat
• Draft and send reports to customers based on their provided information

Preferred Qualifications

• Prior experience in customer success or a similar role
• Exposure to working with diverse companies of varying sizes and industries

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference
• Remote work (#LI-Remote)