Paralegal

Summary

Join Codekeeper as a Paralegal with a talent for customer service, playing a pivotal role in managing customer success for our clients. As a LegalTech company, we focus on the intersection of legal drafting/review, customer communications, and technical support. You will be responsible for ensuring customers attain their desired outcomes using our product or service, enhancing customer satisfaction and retention. This role involves acting as a bridge between the company and its customers, championing customer success and satisfaction. Additionally, you will conduct legal research, draft legal documents, and offer support on legal matters, contributing significantly to our overall service quality.

Requirements

• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Responsibilities

• Legal Drafting/review: As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements. You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
• Customer Service: You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account. Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Tech Setup Support: Customers will also be required to set up connections between their source code management platform. You will support them in this process and make sure everything is administered correctly on our side
• Sales Support: Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service. This is done via email and website chat
• Report Drafting: Some of our customers require us to inspect information they provide. You draft the reports and send them back to them

Preferred Qualifications

Prior experience in customer success or similar role is preferred

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference