Partner Account Manager

Summary

Join HubSpot’s Solutions Partner Program as a Growth Partner Development Manager to scale selling and servicing by enabling new partners. You will lead enablement and growth plans for newly acquired partners, driving partner-sourced deals and developing their servicing efforts. Manage a book of up to 150 HubSpot Solutions Partners, proactively nurturing, retaining, and expanding their accounts. Coach and develop partners’ go-to-market strategies, sharing best practices for co-selling, service packaging, and customer retention. Apply business insights to help partners position HubSpot ROI and retain customers. Drive partner sales and marketing campaigns, consulting on processes and service delivery. Collaborate with internal stakeholders to resolve customer issues and support partner growth. Incorporate Diversity, Inclusion, and Belonging (DI&B) into your work. This role requires fluency in German, French, and English.

Requirements

• Is fluent in written and spoken German, French & English
• Has 2+ years of experience in customer-facing roles, bonus if sales experience
• 2+ years of experience with technology platforms and solutions with a reasonable level of technical proficiency
• Strong sense of prioritization and time management skills. Able to balance high volume while focusing on outcomes and results. Experience working on scale teams is a bonus
• Excellent communication and presentation skills with a high degree of comfort
• Ability to proactively identify areas in the partner development strategy that require strengthening (i.e. models, processes and tools)
• Ability to identify required resources and gather requirements, drive a sense of common purpose and shared goals/vision, and deliver results as an outcome of ongoing or time-bound work
• Thrives in a fast-paced working environment, can work autonomously and pivot quickly to changing business needs
• Can take an ambiguous problem, make sense of it, and propose a path forward
• Cares deeply about customer-centricity and HubSpot’s mission of helping millions of organizations grow better

Responsibilities

• Manage a Book of Business - Independently and successfully manage up to 150 Hubspot Solutions Partners. This includes proactively nurturing, retaining, and expanding key Solutions Partner’s accounts (and their client portfolios) while also supporting additional partner relationships using scale motions and one-to-many strategies
• Coach and Develop Partners - Empower and guide partners’ go-to-market strategy by sharing best practices for co-selling with HubSpot, packaging and pricing services, and retaining and growing customers. Act as liaison between the partner and the ecosystem resources, connecting the partner to opportunities to grow their businesses and partnership with HubSpot
• Apply Business Insight - Understand the partner’s business structure to help Partners position HubSpot ROI and service and retain HubSpot customers. Review key data to gain valuable insights into the Partner’s operations, customers, markets, and overall performance
• Drive Partner Sales - Influence partner sales and marketing campaigns to drive lead generation. Consult with Partners on their processes, execution, and service delivery. Explain features and benefits of HubSpot products to help customers make purchasing decisions and identify opportunities to increase the value of a sale by upselling or cross-selling
• Collaborate across Teams - Advocate for your partners with internal HubSpot stakeholders to resolve customer issues, drive renewals, and support partner growth
• Incorporate Diversity, Inclusion, and Belonging (DI&B) into your work through discussion, education, and/or advocacy around DI&B-related topics

Preferred Qualifications

Ideally has experience in the software (SaaS) industry and therefore has an understanding of SaaS go-to-market models

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers