Partner Account Manager

Summary

Join Vanta as a Partner Account Manager and drive net new upsell ARR in the NAMER region by managing a book of channel partners. Reduce churn and improve renewal rates, utilizing a data-driven approach to identify high-risk accounts. Train partners on effective renewal and upsell strategies, collaborating with the Channel Manager for smooth onboarding. Conduct QBRs to identify growth opportunities and build strong relationships with key partners' c-suite and client management teams. Effectively manage your pipeline, reporting to leadership. This role requires 4+ years of experience in a similar role, excellent teamwork, self-motivation, a customer-focused approach, operational experience, and understanding of IT Service Providers and the IT Channel.

Requirements

• 4+ years of experience working in a Partnership Account Manager or Direct Account Manager role
• Excellent cross-functional team player that can execute and can contribute to strategy
• Highly driven self-starter that thrives in a dynamic environment
• True partner and customer- focused approach
• Experience in operations, with an ability to help create and organize business processes and systems
• Understanding and experience with IT Service Providers and the IT Channel

Responsibilities

• Drive net new upsell ARR in the NAMER region via a book of channel partners
• Reduce churn and improve renewal rates across your channel partner’s accounts
• Have a data-driven approach to identify high-churn risk accounts or accounts which are prime for upsell
• Train your partners on how the renew and upsell Vanta effectively
• Work hand-in-hand with your assigned Channel Manager for your partners, to ensure smooth transition of newly onboarded accounts
• Conduct QBRs with your key channel partners to identify areas of growth and opportunity
• Build deep one-to-one relationships with the c-suite across your key partners
• Build deep relationships with the client management teams across your key partners
• Manage your renewal and upsell pipeline effectively, reporting out commits, most likely and best cases to leadership

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US