Partner Advocate Director

Summary

Join ServiceNow as a Partner Advocate Director and work closely with the SVP, Global Partnerships & Channels. You will optimize partner engagement processes, ensure excellent partner engagements, prioritize executive time, and deeply understand ServiceNow's product offerings. This role involves leading complex customer meetings, problem-solving, deepening customer/partner relationships, and leading quarterly performance reporting. You will also expand the team while maintaining high performance. The ideal candidate possesses extensive experience in management consulting, sales, or tech strategy, along with strong leadership and communication skills.

Requirements

• 10+ years of work experience (or 5+ years post-MBA or equivalent higher-degree), preferably in management consulting, sales/GTM strategy & ops, tech strategy & ops
• Track record of managing and developing high-performing teams
• Exceptional learning agility and influencing skills. Must thrive in a dynamic environment
• Demonstrated success understanding and fulfilling complex internal or external customer needs; problem-solver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, excellent verbal and written communication
• Ability and willingness to travel up to 50% of time

Responsibilities

• Optimize the Partner engagement process for the ServiceNow SVP and team from first meeting to deal execution
• Ensure team is leading partner engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials and best-in-class follow ups
• Prioritize which Customers and Partners Executives spend time with, working with regional sales and product leaders
• Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions / solutions
• Operate as Partner Engagement lead for the ServiceNow SVP on the most complex Customer meetings / initiatives
• Work with Sales, Product, Engineering and Industry leadership teams to problem-solve and resolve key customer issues that are stalled
• Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners
• Lead quarterly reporting of team performance to demonstrate the impact and reach of President / Product GM customer engagements
• Expand the team while sustaining gold-standard performance and high operational efficiency

Preferred Qualifications

Preferred candidates will have a combination of strategy, business operations and sales experience

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs (subject to eligibility requirements)