Partner Operations Manager

Summary

Join Litmus, a growth-stage software company transforming how companies utilize machine data, as their Global Partner Operations Manager. This role is the strategic backbone of Litmus's partner ecosystem, ensuring smooth operations, effective scaling, and exceptional value delivery. You will optimize partner experiences, drive operational excellence, and enable the partner team to focus on relationship building. The position requires extensive experience in partner operations, cloud marketplace management, and PRM platforms. You will collaborate cross-functionally with Sales, Marketing, Product, Revenue Operations, and Customer Success teams. The role is remote/flexible and full-time.

Requirements

• 7+ years of experience in partner operations, channel operations, or similar role with focus on enterprise partnerships
• Proven experience with cloud marketplace management (AWS Marketplace, Azure Marketplace, Google Cloud Marketplace)
• Hands-on experience with PRM platforms and partner analytics tools
• Strong background in revenue operations, deal registration processes, and partner-influenced revenue tracking
• Experience with GSI/SI partner programs, onboarding, and enablement at enterprise scale
• Proficiency with CRM systems (Salesforce preferred), marketing automation, and partner management tools
• Knowledge and expertise in industrial AI, industrial IoT, industrial edge computing, and Industry 4.0
• Strong cross-functional team collaboration as well as the ability to operate as an individual contributor
• Advanced Excel/Google Sheets skills with experience in data analysis, reporting, and dashboard creation
• Experience with partner/customer mapping, data visualization, and analytics platforms
• Familiarity with QBR/ROB processes, sales methodologies, and GTM framework development
• Understanding of private offers, co-sell motions, and cloud provider partnership models

Responsibilities

• Manage and optimize cloud portal listings across AWS, Azure, and Google Cloud marketplaces
• Create and execute private offers, custom pricing, and co-sell opportunities through cloud provider portals
• Optimize marketplace presence through listing optimization, competitive positioning, and performance analytics
• Coordinate with cloud provider teams to maximize visibility and conversion rates
• Own day-to-day management and optimization of our PRM platform and related tools
• Build and refine partner lifecycle management processes from prospect to renewal
• Implement automation tools and workflows to improve partner experience and team efficiency
• Develop and maintain comprehensive partner/customer mapping strategies and analytics dashboards
• Create data-driven insights on partner performance, pipeline health, and revenue attribution
• Implement advanced reporting and analytics to drive strategic partner decisions
• Execute against global partner sales and services capacity plans in alignment with partner sales leadership
• Lead Global Systems Integrator and Systems Integrator onboarding programs for both sales and technical teams
• Design and deliver comprehensive partner enablement programs, certifications, and training materials
• Create and manage sales plays, competitive battle cards, and go-to-market strategies with partners
• Establish partner office hours for ongoing technical and sales support
• Manage end-to-end revenue operations for partner-sourced and partner-influenced opportunities
• Own and optimize deal registration processes, conflict resolution, and partner attribution
• Develop and maintain Quarterly Business Review, Rhythm of the Business, planning efforts, and GTM plans working with partner sales managers
• Create and optimize partner success metrics, KPIs, and reporting dashboards
• Manage partner data integrity across CRM, partner portal, and other systems
• Oversee partner compliance programs including certifications, agreements, NDAs, SOWs, and purchase agreements
• Ensure all partners meet required certification standards and maintain compliance documentation
• Coordinate with Legal teams on contract negotiations and agreement management
• Maintain audit trails and compliance reporting for partner relationships
• Develop and maintain a comprehensive Partner Health Index with key performance indicators
• Conduct regular partner health assessments and implement improvement plans for at-risk relationships
• Drive partner success initiatives and expansion opportunities
• Develop partner segmentation strategies to optimize resources and maximize outcomes
• Create scalable communication cadences and touchpoint strategies

Benefits

• Location: Remote/Flexible
• Employment Type: Full-time