Partner Quality Specialist I

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Partner Quality Specialist I! You will work with internal and external partners to review marketing materials for compliance. Responsibilities include reviewing marketing materials, answering partner inquiries, submitting issues for resolution, facilitating program implementation, training partners, building relationships, conducting quality reviews, remediating compliance findings, and meeting service level agreements. A bachelor's degree or equivalent experience is required, along with 1+ year of prepaid experience desired. Pathward offers a competitive salary, an annual performance-based incentive, and a comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off. We encourage applications from diverse candidates.

Requirements

Bachelor’s degree preferred or equivalent experience required

Responsibilities

• Review marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines
• Answer incoming Partner calls, emails, and correspondence with the Networks, and internal departments and attend regularly scheduled Partner & internal team meetings
• Submit issues for resolution to appropriate departments
• Facilitate, drive, and complete department specific program implementation tasks
• Train Partners on and monitor their use of the marketing submission portal
• Build relationships with internal and external stakeholders
• Conduct ongoing quality reviews of Partner marketing materials
• Remediate applicable Compliance Review findings
• Meet and maintain all Service Level Agreements as defined by department criteria
• Meet and maintain acceptable Quality Review scores as defined by department criteria
• Participate in enterprise projects relating to existing Partner assignments
• Perform other duties as assigned

Preferred Qualifications

1+ year of prepaid experience desired

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity