Partner Success Architect

Summary

Join Ema, a leading developer of the world’s largest agentic AI platform, as a Partner Success Architect. In this hybrid role (three days per week in-office), you will bridge Ema’s platform capabilities and our partners' business and technical goals. You will lead technical co-creation with partners, build pre-sales assets, drive partner enablement, act as a trusted advisor, support GTM and field sales, and track and optimize impact. This cross-functional role requires collaboration with Sales, Product, Engineering, and Customer Success. The ideal candidate possesses 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS and demonstrated expertise in designing or implementing complex technical solutions in a B2B environment. Compensation will be determined by factors such as location, level, job-related knowledge, skills, and experience, with some roles eligible for variable compensation, equity, and benefits.

Requirements

• 5+ years of experience in solution architecture, partner engineering, or pre-sales in enterprise software or SaaS
• Demonstrated expertise in designing or implementing complex technical solutions in a B2B environment, preferably in AI, ML, automation, or cloud platforms
• Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences

Responsibilities

• Lead technical co-creation by running discovery sessions and prototype AI employee workflows with partners using Ema’s GWE
• Build pre-sales assets by creating solution templates, demos, and reference architectures to support sales and showcase capabilities
• Drive Partner Enablement to own technical onboarding, design enablement materials, and support partners in scaling their solutions
• Act as Trusted Advisor by providing ongoing technical guidance, troubleshooting, and feedback loops between partners and internal teams
• Support GTM and Field Sales by delivering demos, proofs-of-value, and contribute to GTM assets and playbooks with field and partner teams
• Track and Optimize Impact by measuring partner success with KPIs, gather market feedback, and represent Ema at events and co-marketing efforts

Preferred Qualifications

• Experience with Generative AI, LLMs, or agentic platforms in production settings
• Familiarity with enterprise systems like Salesforce, ServiceNow, Workday, or similar
• Prior experience in a startup or high-growth SaaS environment is preferable
• Comfort working in fast-paced, ambiguous environments and scaling new programs from 0 to 1

Benefits

• Variable compensation
• Equity
• Benefits