Partner Success Associate

Summary

The job is for a Partner Success Manager at Remedy Product Studio, responsible for managing partner relationships, driving business growth, and executing marketing and sales strategies. The role requires 3+ years of experience in account management, customer success, and the marketing/sales field, proficiency in using Salesforce and Gmail, and strong analytical skills.

Requirements

• Minimum of 3 years of experience in account management, customer success, and the marketing/sales field
• C1 English level, with exceptional interpersonal and communication skills, capable of building and sustaining positive relationships
• Proven track record of driving revenue growth and expanding business relationships
• Strong capability in developing and implementing effective marketing and sales strategies
• Robust analytical skills to evaluate marketing and sales data, driving efficient decision-making
• Strategic thinker with the ability to craft and execute impactful account plans
• Excellent organizational skills and attention to detail, crucial for managing multiple partner engagements simultaneously
• Proficiency in using Salesforce and Gmail, with a strong ability to implement and leverage automations for business efficiency
• Self-starter who is motivated and capable of working independently as well as in team settings

Responsibilities

• Act as the primary point of contact for the partners you manage, ensuring their needs are met and their experience with Remedy is exceptional
• Nurture and expand partner relationships to foster long-term partnerships and mutual growth
• Drive the growth of business relationships, expanding Remedy’s reach by identifying new opportunities and enhancing existing partnerships
• Measure and enhance customer satisfaction through a strong Net Promoter Score (NPS), quantifying the exceptional level of service we provide
• Identify and qualify potential partners within our network using the BANT (Budget, Authority, Need, Timeline) criteria to prioritize leads effectively
• Develop and execute marketing and sales strategies to support Remedy's goals, including lead generation, product positioning, and promotional campaigns
• Collaborate with internal teams to align marketing and sales activities with overall business objectives
• Track and report on sales and marketing performance, using data from Salesforce and other tools to optimize strategies and achieve key performance indicators (KPIs)
• Utilize Salesforce and Gmail automations to streamline tasks and improve communication efficiency, ensuring that all partner interactions are logged and actionable items are tracked

Preferred Qualifications

Experience as a project manager in tech is a huge plus

Benefits

• Competitive compensation
• Remote first work environment
• Laptop reimbursement program
• Fixed subsidies for healthcare, connectivity, and wellness