Customer Success Associate

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Customer Success Associate in Kentucky and Ohio. This entry-level position involves supporting the successful implementation and use of Hazel's services in schools. You will conduct on-site visits, address operational challenges, and build relationships with school staff and families. The role requires significant travel (up to 80%) and strong customer-centric communication skills. You will collaborate with internal teams to resolve issues and provide feedback to improve services. This is an opportunity to make a meaningful impact on student health while working in a dynamic and growing social enterprise.

Requirements

• 1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)
• Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
• Ability to travel for ~80% of the time
• Must currently reside in Ohio

Responsibilities

• Ensure school site readiness
• Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver Hazel services
• Perform detailed site assessments to resolve logistical and operational challenges
• Proactively address common service blockers, such as training gaps or pending consent uploads
• Drive activation and engagement
• Conduct regular school rounds to support site engagement and surface support needs
• Represent Hazel at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of Hazel’s services among school staff and families
• Share observations and best practices across similar school environments to increase service usage and impact
• At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments
• Collaborate for Success
• Partner with internal Hazel teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution
• Surface field-level insights and user feedback to inform improvements in school experience and service delivery
• Maintain accurate documentation of school touchpoints and support activities in the CRM platform

Preferred Qualifications

• Bachelor’s degree in health administration, education, business, or a related field
• Prior experience within start-up or hyper-growth environments
• Existing school-based relationships in Kentucky and/or Ohio, with Ohio strongly preferred
• Customer-centric communication : You are able to engage school users and students with authenticity, professionalism, and discretion across live visits and calls
• Proactive problem-solving and resourcefulness : You are unafraid to roll up your sleeves. You take initiative, troubleshoot independently, and resolve common issues before they require escalation
• School environment savvy: You understand the logistics and rhythms of K–12 campuses and can adapt quickly to different school settings and workflows
• Team-oriented approach: You have a proven ability to collaborate across teams to streamline service delivery and create a cohesive customer experience
• Independent and organized: You thrive working independently in the field, managing your time, travel, and priorities effectively

Benefits

• 401k match
• Healthcare coverage
• Paid time off
• Stock options