Partner Success Manager

Summary

Join DoseSpot, a PE-backed start-up and leader in electronic prescribing software, as their Partner Success Manager! You will cultivate strong relationships with health system, patient engagement, and pharma partners. Responsibilities include managing accounts, ensuring successful solution delivery, and collaborating with internal teams. This role requires a Bachelor's degree, 5+ years of experience in customer success or account management, and proven success in achieving account growth. The ideal candidate will have experience with enterprise-level accounts in the healthcare industry. DoseSpot offers a remote work environment, flexible schedule, generous leave, comprehensive insurance, 401(k) matching, and a workspace reimbursement.

Requirements

• Bachelor’s degree in Business Administration or a related field
• 5+ years of experience in a Customer Success or Account Management role with customer retention or growth goals
• Experience managing enterprise-level accounts
• Has worked for or sold into health systems
• Exceptional communication, negotiation, and presentation skills
• Expertise with CRM software (e.g., Salesforce) and Microsoft Office Suite
• Demonstrated ability to achieve account growth goals and build strategic partnerships
• Proven ability to manage multiple complex accounts while maintaining attention to detail

Responsibilities

• Manage a portfolio of health system, patient engagement and pharma partner accounts
• Serve as the lead point of contact for assigned customer accounts
• Build and maintain strong, long-lasting client relationships
• Ensure successful implementation of contracts to maximize profits
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
• Present goals, data against those goals and formulate action plans with the account to successfully implement those action plans
• Drive implementation of revenue with existing clients and identify areas of improvement to meet quotas
• Forecast and track key account metrics (e.g., quarterly volume and revenue results)
• Prepare reports on account status and performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Address challenging client requests or escalations as needed
• Convey client and market feedback to senior management to enlighten new product opportunities and feature development
• Ensure customers are informed of product updates and feature releases

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• 401(k) company match
• One-time workspace reimbursement to help you optimize your remote workspace