Partner Success Manager

Summary

Join AKKO, a fast-growing insurtech company, as a Partner Success Manager and play a pivotal role in fostering relationships with strategic partners in the cellular and telecom industries. You will develop and execute strategies to increase revenue, build strong partner relationships, and serve as the primary point of contact for partner inquiries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to build processes from the ground up. Success demands strategic thinking, relationship management, and a deep understanding of market dynamics. The position offers a competitive salary, performance-based incentives, and a comprehensive benefits package.

Requirements

• Minimum 4 years experience working in partner success, partner management, or a similar role (preferably for a startup)
• Bachelor’s degree in Business, Marketing, or equivalent practical experience
• Proven track record of successfully managing strategic partnerships and driving revenue growth
• Strong understanding of technical products and the ability to communicate their value to partners effectively
• Experience enabling partner teams with tools, resources, and training to drive success
• Demonstrated ability to build and own processes from 0 to 1, driving operational excellence
• Expert project manager with great organizational skills
• Self-starter with a solution-oriented mindset
• Strong interpersonal skills, ability to think strategically, and problem solve
• Excellent written, verbal, and presentation skills
• Experience with Hubspot or similar CRM software
• All around team player, fast, and self-learning individual

Responsibilities

• Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities
• Build and maintain strong, collaborative relationships with key partners to drive mutual success
• Serve as the primary point of contact for partner inquiries, concerns, and escalations
• Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success
• Leverage technical product expertise to guide partners in understanding and adopting solutions effectively
• Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams
• Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration
• Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information
• Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement
• Use data-driven insights to optimize partner strategies and performance
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success

Benefits

• Unlimited vacation
• Paid sick time
• Competitive health benefits, including medical, dental and vision insurance
• Robust 401k program – to invest in your future
• Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
• Monthly treat yourself stipend – dinner on us!
• Remote workspace stipend – Work from home or from a shared workspace — you decide
• Paid volunteer time – giving back to our community is important to us!
• Annual learning credit –explore personal interests that excite you
• Performance-based incentives including bonuses and/or commission