Senior Manager, Partner Success

Summary

Join Jobber's Product Partnerships team as a Sr. Manager to drive growth and manage technology partnerships with companies like QuickBooks, Mailchimp, and DocuSign. You will develop go-to-market plans, support product roadmap development, and build senior-level relationships. Collaborate with internal teams to understand customer needs and create win-win scenarios. Responsibilities include streamlining partnership processes, attending conferences, and leading contract negotiations. This role requires a highly goal-oriented individual with experience in product partnerships and managing technology partnerships. Travel is required.

Requirements

• Minimum of 5+ years experience in Partnerships business development or account management, with emphasis on product partnerships with technology companies
• Experience managing agreements and complex commercial negotiations
• Track record of exceeding business targets
• Has excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners and Jobber internal teams
• Strong data-driven decision making approach, with an ability to translate data into actionable strategies
• Willing to regularly travel to conferences and partner on-sites

Responsibilities

• Drive the strategy and execution for existing technology partnerships - create standard process for partner management, handling day-to-day partner management, setting clear objectives and actionable go-to-market strategies to achieve goals
• Accelerate partner expansion opportunities through compelling joint-business plans that include additional product offerings, upsell and cross-sell opportunities and feedback loops
• Build strong relationships with partner teams to influence them to prioritize Jobber product and GTM efforts, working towards shared goals that yield mutual benefits
• Collaborate with cross-functional internal teams to align and execute partnership initiatives with Jobber’s business objectives (development work, enablement materials, co-marketing, co-sell motions, etc)
• Lead complex contract negotiations for contract renewals that maximize the value for Jobber
• Utilize reporting and analytics, partner portfolio health and data modeling to create business cases and action plans that identify and detail partner opportunities
• Regularly report on portfolio results across the wider Jobber organization
• Identify potential product gaps that partners could help fill - conduct buy, build, or partner analysis
• Quickly build expertise in the Jobber product offering, including our strengths and weaknesses and available APIs
• Understand market, industry and competitive trends to identify new partnership opportunities
• Host Partner Days, conferences and other events with our technology partners
• Work alongside our Business Development Manager, Technology Partnerships to strategically align on customer & product goals, and SP success measurements

Preferred Qualifications

• A Bachelor’s degree in business administration/management or related field
• Is passionate and curious about technology. Has baseline knowledge of product development and technical acumen
• Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
• Is able to work cross-functionally with many teams and multi-task with a sense of urgency
• Has impeccable attention to detail, follow-through, and resourcefulness
• Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
• Has experience scaling partner programs
• Is passionate about solving real problems and providing new capabilities for the Home Service Professional market

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family