Partner Success Manager

Summary

Join Waymark's Partner Success team as a Partner Success Manager and play a vital role in strengthening our approach to partner management. You will manage and evolve tools and processes supporting strong partnerships, creating effective presentations, and leading strategic initiatives. Collaborate with internal and external stakeholders to design and implement new pilots. Monitor KPIs, propose solutions to increase partner satisfaction, and serve as the Partner Success Lead on smaller accounts. This role requires 5+ years of experience in consulting, customer success, or project management, including health tech or services experience. Waymark offers a comprehensive benefits package including stock options, work-from-home stipend, health insurance, life insurance, paid time off, parental leave, retirement savings, commuter benefits, and a professional development stipend.

Requirements

• 5 years of experience that includes roles in consulting, customer success, and/or project management, with a minimum of 1 year in health tech or services
• Strong project management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset
• Proven experience leading projects and competing priorities across a range of external stakeholders and cross-functional internal teams
• Experience collecting and analyzing data, and making data-driven presentations
• Exceptional written and verbal communication skills
• Self-motivated and eager to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
• Flexible and adaptable to the changing needs of a fast growing start up
• Deep commitment to improving healthcare for underserved populations

Responsibilities

• Support the health of our partnerships and enable growth by standardizing internal processes and tools and contributing to partner touchpoints
• Monitor KPIs to assess relationship health and identify opportunities for improvement. Propose solutions to increase partner satisfaction
• Serve as the Partner Success Lead on smaller accounts, providing impact updates and ensuring prompt response and follow up as needed
• With Account Leads, create effective presentations using both quantitative and qualitative data to advance our partnerships
• Lead strategic and operational initiatives within Partner Success and participate in cross-functional initiatives to advance organizational goals
• Maintain and improve account governance and documentation, including project plans, account snapshots, and internal Wiki pages
• Collaborate with internal and external stakeholders to design and implement new pilots, ensure projects stay on task and adhere to agreed upon timelines

Preferred Qualifications

• Medicaid and healthcare transformation experience
• Experience with value-based contracts and primary care providers

Benefits

• Stock Options: Opportunity to invest in the company’s growth
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy
• Life Insurance: Basic life insurance to give you peace of mind
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule
• Commuter Benefits: Convenient options to support your commute needs
• Professional Development Stipend: A dedicated stipend supports professional development and growth