Senior Partner Success Manager

Summary

Join PosiGen as a Senior Partner Success Manager and empower our partner network to achieve sales, operational, and customer success goals. This remote position, ideally based in one of our operational areas (New Orleans, Houston, Salt Lake City, Denver, Philadelphia, or the Northeast), focuses on building and maintaining partner relationships, streamlining training processes, and leveraging data analysis for continuous improvement. You will lead cross-functional teams, provide onboarding and ongoing support to partners, and collaborate with internal PosiGen teams. The role involves developing and implementing KPIs, creating reports, and identifying opportunities to enhance processes, products, and the partner pipeline. You will also be responsible for maintaining partner collateral and publishing success reports to drive channel buy-in.

Requirements

• Exceptional problem solver who finds the gaps in a process and creates trackable goals towards improvement
• B2B and TPO experience with proven track record of managing and improving business portfolios
• Strong quantitative and qualitative analytical skills, with excellent command of Excel
• Excellent writing skills and ability to deliver updates concisely with a clear strategy
• Comfortable working with large data sets and creating reports to create a dialogue with partners for pipeline highlights/improvements
• Ability to train others to navigate technology and systems
• Ability to work independently in a fast-paced environment with minimal supervision
• Ability to adapt quickly as things change
• 4+ years in residential solar industry required
• 2+ years with experience creating reports and conducting analysis
• Demonstrated commitment to financial inclusion, social justice, and/or access to clean energy

Responsibilities

• Build and maintain streamlined training processes for partners and their supporting staff, maintaining an effective B2B relationship
• Lead cross-functional workstreams to create an efficient end-to-end partner pipeline experience, with market standard cycle time metrics for proper B2B cash flow
• Build and provide training and onboarding support for newer partners, as well as periodic updates for new employees of those partners
• Envision and support proper tech enhancements and partner understanding in alignment with product teams
• Collaborate internally with various PosiGen teams in order to create, sustain, and continuously innovate the partner experience
• Coach, train, and develop future team members by utilizing team rubric and past partner experience
• Establish and support departmental KPIs to drive partner and internal team success
• Commission and create reports and utilize data to identify opportunities to improve process, product, and partner pipeline
• Commission, maintain and update partner collateral to make sure our partners represent PosiGen effectively
• Create and publish partner scoring with quantitative success reports to drive continued channel buy-in towards improved metrics
• Understand Partner pain points and opportunities for growth; Synthesize and present systematic improvement opportunities to executives
• Other duties as assigned by leadership

Preferred Qualifications

• A bachelor's degree in sales, marketing, business, or related field preferred
• Successful completion of coursework in sales techniques, marketing, and communication preferred
• At least 2 years of experience in sales-related account management; B2B sales experience strongly preferred
• TPO financing experience strongly preferred

Benefits

$90,000 — $100,000 USD