Partner Success Manager

Summary

Join Zicasso, a leading luxury travel company, as a fully remote Manager of Partner Success! Based outside the US, preferably in Latin America, you will coach travel company partners globally to boost sales and efficiency. This freelance contractor role requires strong sales experience in luxury travel, exceptional communication, and data-driven problem-solving skills. You'll build relationships, analyze performance, develop training, and ensure excellent traveler experiences. Flexibility in work hours is offered, with a focus on overlapping with California business hours. Zicasso offers a remote work environment, flexible hours, a learning and development stipend, and two international company trips annually.

Requirements

• 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel
• Exceptional interpersonal skills with a proven ability to initiate, build, and maintain strong professional relationships
• Self-motivated and proactive, willing to go the extra mile in a fast-paced, start-up-like environment to drive team and company success
• Strong verbal and written communication skills with the ability to convey ideas clearly and concisely in English
• Highly organized and detail-oriented, delivering high-quality, error-free work
• Goal-driven and self-disciplined, able to independently meet and exceed performance targets
• Excellent time management skills, with the ability to balance multiple priorities efficiently
• Tech-savvy and adaptable, comfortable learning new software to track and achieve team objectives
• Proficiency in Google Workspace (Docs, Sheets, Slides) and ability to leverage these tools effectively
• Creative problem-solving skills, with the ability to think strategically and implement solutions
• Flexibility in work hours to accommodate global partners, including occasional video meetings outside standard business hours

Responsibilities

• Build and manage strong relationships with assigned travel partners, focusing on improving their sales performance and revenue contribution
• Analyze travel partners' sales performance and best practices to identify opportunities for revenue growth
• Develop and implement tailored coaching plans to enhance conversion rates and increase average trip prices
• Monitor partner sales metrics and provide data-driven feedback for continuous optimization
• Conduct video coaching calls to assess partners' adherence to Zicasso’s best practices and create actionable monthly improvement plans
• Lead onboarding and training sessions for new travel specialists, emphasizing sales strategies and best practices
• Design scalable training processes that combine e-learning and personal coaching, covering topics such as consultative selling, up-selling techniques, and Zicasso’s platform features
• Contribute to best practices documentation and maintain Zicasso’s online learning center
• Ensure partners deliver exceptional traveler experiences, strong sales performance, and adherence to Zicasso’s best practices
• Identify and drive scalable process improvements to enhance partner success
• Intervene when necessary to resolve traveler-related issues with partners
• Strengthen Zicasso’s global travel specialist network by fostering long-term, collaborative relationships
• Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities

Preferred Qualifications

Passionate about travel—experience visiting multiple countries and a deep curiosity about international destinations is highly desirable

Benefits

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions
• Learning and development annual stipend
• Two company-sponsored business trips each year at international destinations we serve!