Partner Success Specialist

Summary

Join Employment Hero as a Partner Success Specialist and play a key role in enhancing the performance and satisfaction of our reseller and partner network. You will drive partner activation, engagement, and certification, implement strategic account management practices, and collaborate cross-functionally to improve the partner experience. Your responsibilities include managing a book of resellers, facilitating training and onboarding, collaborating with internal teams, driving enablement plans, acting as a liaison for issue resolution, and tracking/reporting on KPIs. This role requires a growth mindset, strategic problem-solving skills, strong commercial acumen, exceptional communication, analytical abilities, and high emotional intelligence. Employment Hero offers remote work flexibility, cutting-edge tools, a collaborative environment, ESOPs, and various benefits including generous paternity leave, subsidized egg freezing, a WFH office expense budget, and excellent learning and development opportunities.

Requirements

• A growth mindset with a passion for continuous improvement
• Strategic problem-solving capabilities with a forward-thinking approach
• Strong commercial acumen and understanding of partner business models
• Exceptional communication and storytelling skills
• Analytical mindset with the ability to support decisions with data
• High emotional intelligence and the ability to influence and build trust

Responsibilities

• Drive partner activation, engagement, and certification to ensure successful onboarding and product adoption
• Implement strategic account management practices to strengthen long-term relationships and drive revenue
• Collaborate cross-functionally to enhance the partner experience through continuous feedback and program improvements
• Deliver measurable outcomes in partner performance metrics such as time to value, certification rates, and partner-sourced revenue
• Managing a robust book of resellers, developing account plans, and conducting regular business reviews
• Facilitating training and onboarding to empower partners with the tools, knowledge, and documentation they need to succeed
• Collaborating with internal teams (Sales, Marketing, Implementation, Product) to align on partner initiatives
• Driving enablement plans that empower resellers to independently sell and support Employment Hero solutions
• Acting as the primary liaison for issue resolution, escalation, and risk mitigation
• Tracking and reporting on KPIs related to partner success and satisfaction

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous paternity leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities