Senior Renewal Success Specialist

Summary

Join Amplitude as a Renewal Success Specialist and play a pivotal role in retaining our customer base. You will proactively analyze customer health, collaborate with go-to-market teams, and implement strategies to drive renewal success for our Velocity Segment. This role blends scaled Customer Success and light technical consulting, supporting at-risk customers and ensuring they realize value from our platform. You will manage a sub $100k book of business, leveraging data-driven insights and automated interventions to deliver high-impact customer engagements. The position is within the Renewals team, part of the broader Customer Success organization. If you enjoy combining customer strategy, technical skills, and automation to impact retention, this is a dynamic opportunity.

Requirements

• Previous experience, 3+ years in Customer Success within a SaaS organization
• Experience managing a large customer portfolio while collaborating with multiple internal teams
• Willingness to go the extra mile with a strong work ethic and a customer centric mindset

Responsibilities

• Develop an expert understanding of Amplitude’s platform and use cases
• Analyze customer health data to identify churn risks in the sub $100k book of business and trigger automated or manual interventions
• Serve as a First Response Advocate for at-risk customers, engaging directly to understand their challenges, advocate for their needs internally, and collaborate cross-functionally to implement tailored mitigation plans aligned with the specific risk categorization
• Monitor intervention effectiveness and provide structured feedback to internal teams to inform and optimize our retention and growth approaches

Preferred Qualifications

• Previous experience with Gainsight & Salesforce is a huge plus, along with strong analytics skills
• Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
• Collaboration mindset, both internally and externally
• Curiosity & motivation to learn – you’re eager to understand our product inside and out so you can effectively communicate its value
• Problem-solving mentality – you approach challenges with a positive attitude and embrace change in a fast-growing environment
• Candidates who are tech-savvy and comfortable with utilizing digital tools and platforms would thrive in this role