SuperStaff is hiring a
Partner Success Specialist, Remote - Philippines

Summary

The job is for a Remote Partner Success Specialist who will conduct remote installations, provide training, offer ongoing support, manage client relationships, prevent churn, coordinate with internal teams, and document necessary steps. The role requires fluency in Vietnamese and English, 3+ years of experience as a Partner Success Specialist, reliable high-speed internet access, a quiet workspace, professionalism, technical proficiency, responsiveness, continuous improvement, team collaboration, proactiveness, and the ability to work from home.

Requirements

• Must be fluent in Vietnamese and English languages
• 3+ Years of experience as a Partner Success Specialist
• Reliable high-speed internet access
• A quiet workspace with minimal background noise for conducting phone calls

Responsibilities

• Conduct remote installations of Snackpass hardware and software
• Guide clients through the setup process via virtual meetings and support materials
• Ensure clients are fully onboarded and comfortable with the system
• Provide comprehensive training sessions to clients on how to use Snackpass products
• Serve as the primary point of contact for client inquiries and support requests
• Troubleshoot and resolve technical issues remotely
• Provide timely and effective solutions to ensure client satisfaction
• Build and maintain strong relationships with clients to foster loyalty
• Conduct regular check-ins to monitor client usage and satisfaction
• Identify opportunities for clients to maximize their use of Snackpass solutions
• Monitor client engagement and usage metrics to identify at-risk accounts
• Proactively address potential issues that could lead to churn
• Identify and communicate opportunities to upsell additional products and features
• Collaborate with the sales team for smooth client transitions
• Work with the product and engineering teams to communicate client feedback and suggest improvements
• Participate in team meetings and provide updates on client statuses and issues

Preferred Qualifications

• Professionalism: Maintain a high level of professionalism in all client interactions
• Technical Proficiency: Demonstrate strong technical skills and knowledge of our products
• Responsiveness: Respond to client inquiries and issues promptly and effectively
• Continuous Improvement: Continuously seek ways to improve processes and client satisfaction
• Team Collaboration: Work collaboratively with internal teams to ensure client success
• Proactive : Monitor the GMV on your accounts and follow up to make sure things are going well

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• WORK FROM HOME
• 140,000-150,000 monthly salary