Partnership Operations Associate

Summary

Join Thumbtack's Partnership Operations team as a Partnership Operations Associate and contribute to the success of strategic partnerships. You will provide technical support to users and partners leveraging Thumbtack's integrations, addressing bugs and collaborating with product and engineering teams. This role involves process improvement to scale systems as the partnership program grows. A technical background is not required, but an aptitude for problem-solving and interest in APIs and integrations are essential. You will report to the Manager II, Commercial Strategy and play a vital role in driving strategic growth. This is an evolving role in a rapidly growing partnership program.

Requirements

• At least 3+ years experience in the BPO or Shared Services industry
• Proven experience providing technical support or working on technical projects. Proven experience successfully working with cross functional teams in a fast-paced, high growth environment
• Experience with or interest in learning about APIs and product integrations
• Team player with excellent collaboration skills, capable of gaining the cooperation of colleagues to achieve common goals, particularly on time-sensitive projects
• Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements to workflows
• Excellent English verbal and written communication skills

Responsibilities

• Provide support to users and partners who want to use our apis to integrate with Thumbtack
• Stay well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback
• Consistently respond to product inquiries from internal customers across designated channels, ensuring timely and accurate support
• Effectively address bugs and feedback. Provide constructive feedback, engage with team members, and collaborate with internal customers to resolve knowledge gaps and errors
• Collaborate cross-functionally with other teams (e.g. engineering, operations, business development) to improve product performance and user experience
• Assist in the creation and maintenance of documentation or best practices related to integration support, partner and user onboarding, and bug resolution
• Provide essential support for new projects and initiatives
• Continuously identify opportunities to streamline and improve operational workflows, enhancing efficiency and providing a better user experience