Partnership Success Manager

Summary

Join Murmuration as a Partnership Success Manager and ensure our partners effectively utilize our technology product, Organizer, and other services. You will be the primary point of contact for partners, providing support, troubleshooting issues, and facilitating training. This role involves managing a portfolio of partners, developing support plans, and maintaining online documentation. You will also identify opportunities for collaboration and collect partner feedback for evaluation. The position is full-time, salaried, and offers a comprehensive benefits package, with remote work flexibility. The ideal candidate possesses strong communication, problem-solving, and project management skills, along with experience in supporting teams and working with partner organizations.

Requirements

• Proven experience building and managing strong relationships with partner organizations
• Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders
• Excellent problem-solving skills
• Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work
• Excellent project planning and management skills with the ability to break down complex problems into manageable pieces
• Strong facilitation skills (e.g., trainings, meetings, etc.)
• Strong organization skills and attention to detail
• Familiarity with data and the need for data quality and hygiene
• Experience with electoral or advocacy campaigns
• Interest in politics and/or community-focused policy work

Responsibilities

• Learn and master Murmuration’s full product offering, including Organizer, related third-party tools, and data
• Develop an in-depth understanding of Murmuration’s Partners and their work to be able to deliver tailored support to meet their specific programmatic needs
• Implement an onboarding plan for each new partner and maintaining existing plans for current Partners
• Work to diagnose and troubleshoot technical and non-technical issues quickly
• Develop and inform a support plan for each dedicated Partner
• Develop and maintain online support documentation and help resources
• Operate as the primary point of contact between Murmuration’s Partners throughout their time using the platform
• Manage weekly or bi-weekly meetings with campaign Partners, as well managing an internal pod to help support your Partner portfolio
• Facilitate trainings from organization members to Partners on how to use Murmuration’s full product offering
• Identify additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services
• Manage a portfolio of both Campaign and Organizer service level partners
• Lead cross-functional bodies of work to ensure timely delivery of services to campaign Partners
• Maintain a process/system for collecting Partner feedback, specifically related to Partners’ use of the tool for evaluation and action
• Develop best practices resources to ensure Partners continue to derive maximum value from our tool

Preferred Qualifications

• Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI)
• Experience working with diverse organizations and individuals
• Proven track record of successful team and/or cross-functional project management
• Experience working with data-driven organizations

Benefits

• Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members
• Retirement benefits with a 5% employer match
• A flexible unlimited PTO plan
• Generous paid parental leave
• Pre-tax commuter benefits
• A company laptop
• A flexible remote work environment
• A home office setup stipend for all new employees
• Monthly reimbursement for remote work expenses
• A yearly professional development fund
• Mental health and wellness benefits through Calm and Better Help
• Yearly in-person staff retreats
• A welcoming culture that celebrates diversity, equity, and inclusion