Partner Success Manager

Summary

Join Fever, a leading tech platform for culture and live entertainment, and help democratize access to cultural experiences. As a Partner Manager, you will build and maintain strong relationships with partners, overseeing the lifecycle of their events and projects. You will monitor partner performance, collaborate with internal teams, and gather feedback to improve products and services. This role requires strong project management, communication, and analytical skills, along with experience in a similar field. Fever offers an attractive compensation package, including a significant bonus potential, a 40% discount on Fever events, home office flexibility, private health insurance, and more. The position is based in Mexico City with potential travel.

Requirements

• +3 years of experience in project management or consulting
• Fluent in English and Spanish; additional language fluency is a plus
• Proven ability to manage stakeholders and build positive working relationships with excellent communication skills
• Analytical and solutions-oriented with strong organizational skills and the ability to manage multiple workstreams effectively
• A proactive, curious mindset, eager to explore new ideas and exceed expectations
• Collaborative team player, ready to take ownership and support others as needed
• Strategic thinker with the ability to leverage data to drive decision-making and address partnership challenges

Responsibilities

• Build and maintain strong relationships with partners by understanding their needs and objectives, acting as a trusted advisor, and delivering solutions that align with Fever’s expertise and goals
• Oversee the lifecycle of partner events and projects, coordinating with cross-functional teams (Sales, Marketing, Operations, Legal, and Finance) to ensure timely and seamless execution, while tracking actions and progress
• Monitor partner performance by defining KPIs, analyzing data, and implementing strategies to support continuous growth. Regularly prepare reports highlighting achievements and opportunities for improvement
• Collaborate with internal teams to proactively address challenges, develop tailored solutions, and ensure high partner satisfaction
• Gather and analyze partner feedback to inform product, marketing, and operational enhancement recommendations
• Gain a deep understanding of Fever's teams and processes to effectively advocate for partners' needs and contribute to team-wide initiatives

Benefits

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Mexico City, with possible travel across our markets
• Home office friendly
• Private health Insurance
• 20 days off annually
• Gympass membership
• English classes
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!