Pathology Support Supervisor

Summary

Join Natera as a Pathology Support Supervisor and lead a sample review team, ensuring high standards in productivity, quality, and accuracy. You will provide daily direction, training, and feedback to team members, while also evaluating and improving operational efficiency. Responsibilities include performance management, conflict resolution, and collaboration with management on staffing and training programs. This role requires a Bachelor's degree, relevant experience, and leadership skills. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability insurance, as well as fertility care benefits, paid leave, and a 401k.

Requirements

• Bachelor’s degree or equivalent
• Minimum of 2 years related experience and 1 year of experience in a leadership or supervisory role
• Ability to perform the entire range of sample review duties and processes
• Root cause analysis and problem-solving skills
• Adaptability to change and self-starter
• Ability to promote a positive team environment
• Ability to deliver training, mentoring, and constructive feedback in a professional manner
• Ability to de-escalate and resolve negative personnel interactions
• Knowledge of administrative procedures and protocols
• Knowledge of numeric, oral, and written language applications
• Intermediate knowledge in Google Workplace and typing with excellence in spelling and grammar
• Excellence in attention to detail and organization skills
• Adaptability to change and self-starter
• Ability to maintain professionalism during highly escalated situations
• Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy
• Must maintain a current status on Natera training requirements

Responsibilities

• Provide daily direction to sample review team members and monitor productivity to meet KPIs requirements
• Provide real-time and continual feedback/training regarding processes, accuracy, and professionalism
• Evaluate and provide to management opportunities for improvement in operations, efficiency, processes, training, team work, and morale
• Provide performance metrics, feedback, and coaching for all team members and administer progressive discipline as required
• Available real time for sample review team members that are experiencing work and/or personal issues providing appropriate coaching, counseling, direction, and resolution
• Own and support delegated daily monitoring assignments
• Ensure employees have appropriate training and necessary resources to perform all duties
• Assist Manager of Pathology Support (Sample Review) with daily operation of sample review including development, analyses, implementation of staffing, training, scheduling, and reward/recognition programs
• Interview and train employees
• Conduct performance appraisals
• Perform special project tasks and assist the team as needed
• Use good judgment in communication regarding department and/or employee concerns

Preferred Qualifications

• Experience in the laboratory (clinical, anatomic pathology, molecular)
• Problem analysis and problem solving
• Data collection and maintenance

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program