Patient Account Specialist

Summary

Join Upstream Rehabilitation as a Patient Account Specialist! Handle inbound patient calls, addressing billing inquiries and payment arrangements in a fast-paced call center setting. You'll need exceptional communication and problem-solving skills to navigate various patient needs and maintain a positive experience. This role supports the company's mission and values. The position offers a comprehensive benefits package, including paid time off, health insurance, and a 401k with company match. The hours are 11 AM to 7:30 PM EST.

Requirements

• High School diploma or equivalent experience
• Exceptional communication skills – oral, written and presentations
• Active Listening, attention to detail, and the ability to multitask
• Ability to solve problems in a timely manner
• Must be self-motivated to stay on task and be available for routine check ins
• Must have quiet, HIPAA compliant area with no distractions
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Receive inbound calls from patients to assist in answering their billing questions in a call center environment
• Send issues to the AR Team
• Take payments and setting payment plans
• Communicate effectively to resolve billing issues
• Build rapport by being courteous and friendly
• Maintain professional and respectful relationships by presenting Business Office, clinic, physician, etc. in a positive light
• Refer all difficult calls/situations to team lead/manager
• Review accounts with outstanding balances or incorrect balances; must be able to multi-task and problem solve in a timely manner
• Other duties as assigned

Preferred Qualifications

• Call Center experience and/or medical billing experience
• Experience in healthcare industry

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match