Patient Billing Associate

Summary

Join BillionToOne, a leading molecular diagnostics company, as a Patient Billing Associate. This remote position involves directly engaging with customers—clinics, medical staff, and patients—to resolve billing issues and ensure account growth and retention. You will handle a high volume of inbound and outbound calls, maintain detailed communication records, and collaborate with colleagues to obtain necessary information for reimbursement. The ideal candidate possesses strong communication skills, experience in client-facing roles, and proficiency in using Salesforce. BillionToOne offers a competitive compensation package, including a base salary, quarterly bonuses, and exceptional benefits such as fully paid medical premiums for select plans, generous parental leave, and a 401k match.

Requirements

• 2+ years of prior client-facing experience
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences

Responsibilities

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
• Keep precise and clear documentation of all communications and follow-up activities
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day

Preferred Qualifications

• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
• Speaking fluently in Spanish

Benefits

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)