Patient Billing Associate

Summary

Join BillionToOne, a leading molecular diagnostics company, as a Patient Billing Associate. This remote position involves directly engaging with customers—clinics, medical staff, and patients—to resolve billing issues and ensure account growth and retention. You will handle a high volume of inbound and outbound calls, maintain detailed communication records, and collaborate with internal teams. The ideal candidate possesses strong communication skills, experience in a fast-paced customer service environment, and proficiency with Salesforce. BillionToOne offers a competitive compensation package, including a base salary, equity options, and comprehensive benefits such as fully paid medical premiums for select plans, generous parental leave, and a 401k match.

Requirements

• 2+ years of prior client-facing experience
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences

Responsibilities

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
• Keep precise and clear documentation of all communications and follow-up activities
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day

Preferred Qualifications

• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
• Speaking fluently in Spanish

Benefits

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)