Patient Billing Associate

Summary

Join BillionToOne, a molecular diagnostics company, as a Patient Billing Associate to drive account growth, retention, and revenue. You will engage with customers (clinics, medical staff, patients) to resolve issues, handle inquiries about products and services, and manage billing concerns. This remote position requires 2+ years of client-facing experience and strong communication skills. The role involves high-volume communication, using Salesforce, and managing a customer contact queue. BillionToOne offers competitive benefits, including 100% employer-paid medical premiums for select plans, generous parental leave, and a 4% company match for retirement savings. The total compensation package is $67,350 per year.

Requirements

• 2+ years of prior client-facing experience
• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences

Responsibilities

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
• Keep precise and clear documentation of all communications and follow-up activities
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day

Preferred Qualifications

Speaking fluently in Spanish

Benefits

• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)