Patient Call Representative and Finance Assistant

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Patient Call Representative and Finance Assistant! You will play a vital role in helping patients navigate the healthcare system, answering calls, resolving issues, and providing administrative support to the Chief Financial Officer. This hybrid role requires strong communication and organizational skills, proficiency in EPIC and Care Message systems, and bilingualism (Spanish/English). BHCHP offers a competitive salary, comprehensive benefits including health, dental, vision, and retirement plans, and opportunities for professional growth. We are committed to providing equitable and dignified access to healthcare for all, and encourage applications from diverse backgrounds.

Requirements

• High School Diploma or equivalency
• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, and computer skills (including working knowledge of Microsoft Excel)
• Ability to take direction and work positively with a wide range of people
• Ability to work with indirect supervision successfully
• Bilingual required – Spanish/English

Responsibilities

• Answer the multi-line telephone system promptly, politely, and professionally, providing high-quality customer service
• Resolve issues in a single call and direct calls to other departments as needed
• Provide administrative support to the Chief Financial Officer
• Utilize the EPIC system to register new patients and accurately schedule appointments
• Answer questions and offer information in a patient-focused manner
• Record minutes for meetings
• Act as the CFO’s administrative assistant to facilitate meetings, organize materials, and aid in all communications
• Utilize the Care Message platform to increase communication with patients, run relevant reports, and create outgoing patient messages as needed
• Provide support as needed to the front desk staff in the BMC Clinic
• Provide support to the Referral Coordinator with Behavioral Health Authorizations as needed

Preferred Qualifications

• Two years’ experience in a related field
• Working knowledge of EPIC EMR and Care Message

Benefits

• Compensation starts at $22.00 per hour and increases based on years of experience
• 4 weeks’ vacation
• Health, dental, and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with 40% discount
• Yearly increases
• Additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency
• Opportunity to work with local hospitals and community health centers