Patient Call Representative and Finance Assistant

Summary

Join Boston Health Care for the Homeless Program (BHCHP) as a Patient Call Representative and Finance Assistant! You will play a vital role in helping patients navigate the healthcare system, answering calls, scheduling appointments, and providing administrative support to the CFO. This full-time position offers a hybrid remote work schedule (3 days in the office, 2 days remote). You will utilize the EPIC system, Care Message platform, and other tools to ensure efficient patient care and communication. Bilingual skills (Spanish/English) are required. BHCHP offers competitive compensation and benefits, including health insurance, retirement plan, paid time off, and more.

Requirements

• High School Diploma or equivalency
• Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, and computer skills (including working knowledge of Microsoft Excel)
• Ability to take direction and work positively with a wide range of people
• Ability to work with indirect supervision successfully
• Bilingual required – Spanish/English

Responsibilities

• Answer the multi-line telephone system promptly, politely, and professionally, providing high-quality customer service
• Resolve issues in a single call and direct calls to other departments as needed
• Provide administrative support to the Chief Financial Officer (CFO)
• Utilize the EPIC system to register new patients and accurately schedule appointments
• Answer questions and offer information in a patient-focused manner
• Record minutes for meetings
• Act as the CFO’s administrative assistant to facilitate meetings, organize materials, and aid in all communications
• Utilize the Care Message platform to increase communication with patients, run relevant reports, and create outgoing patient messages as needed
• Provide support as needed to the front desk staff in the BMC Clinic
• Provide support to the Referral Coordinator with Behavioral Health Authorizations as needed

Preferred Qualifications

• Working knowledge of EPIC EMR and Care Message
• Two years’ experience in a related field

Benefits

• Compensation starts at $22.00 per hour and increases based on years of experience
• 4 weeks’ vacation
• Health, dental, and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with a 40% discount
• Yearly increases
• Additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency
• Opportunity to work with local hospitals and community health centers