Patient Care Lead

Summary

Join Carrum Health as a Care Team Lead and play a critical role in delivering high-quality care to patients. You will manage a skilled team, mentor direct reports, collaborate on strategic solutions, and oversee team activities. This full-time position offers a salary range of $70,000-$85,000, depending on experience and location. You will ensure a differentiated patient experience, implement productivity standards, and resolve patient escalations. Carrum Health offers a supportive and collaborative remote work environment with various benefits.

Requirements

• 3+ years of experience in roles that work with patients or end-users of digital health platforms
• 2+ years in leadership or management of a care team
• Strong skills working with Telephonic systems, Customer Relationship Management (CRM) systems, or other relevant technologies
• Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
• The ability to cut through the noise of a fast-paced start-up environment and affect real change that impacts your direct reports and the patients that rely on them
• Appropriately handle confidential information and adhere to HIPAA requirements
• Excellent verbal and written communication skills and an ability to communicate with a variety of stakeholders
• Strong “patient first” values
• Proven track record in career growth and leadership opportunities
• Data-driven and analytical skills; able to effectively analyze and communicate data to drive high-value, actionable insights, and lead your team
• Experience handling aggressive deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment

Responsibilities

• Ensure a differentiated, high-touch experience for each patient
• Mentor, coach, and motivate direct reports through demonstration of best practices and leading by example
• Collaborate with management to develop strategic, operational, and technological solutions for improving quality, while also reducing the cost of care delivered
• Demonstrate ongoing oversight of care team activities
• Evaluate performance metrics including but not limited to patient satisfaction, utilization trends, engagement rates, staff productivity, and other department/organizational metrics
• Implement standards to maximize productivity, quality, and an outstanding patient experience
• Assess and resolve any escalations from our patients
• Onboard new team members quickly and efficiently, whether in a remote or in-person environment

Preferred Qualifications

• Experience with self-funded employer benefit plans and an understanding of healthcare bundled payment models are both serious pluses
• An entrepreneurial spirit, creative problem solving, and innovative thinking
• A natural self-starter who is comfortable working independently

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan