Team Lead, Home Care Sales Supervisor

Summary

Join FreedomCare, a leading home care agency, as a remote Team Lead for our Home Care Sales team in Connecticut! This role focuses on leading and mentoring a team of Engagement Specialists, providing exceptional customer service to patients and caregivers. You will manage team performance, conduct training sessions, and handle escalations. The position requires experience in team management, sales, and performance management. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and ongoing learning opportunities. Quarterly travel to the West Hartford office is required.

Requirements

• Ability to provide feedback and training to team members in a tactful way
• Ability to build and maintain relationships with team members
• Ability to conduct both 1-on-1 and full-team meetings
• Experience managing/supervising a group or team of employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management
• Strong sales driven experience
• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organization and time management skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Excellent communication, critical thinking and organizational skills
• Ability to work independently and make informed decisions
• Customer focused and adaptability to different personality types

Responsibilities

• Listen to agents calls and review employees work for accuracy and sales tactic
• Run training sessions to develop team on Sales tactics and process updates
• Conduct both 1-on-1 and group meetings with employees and vendors
• Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Interviews candidates, trains employees, and does continued training with their team
• Monitor daily workflows to ensure that team members are meeting qualitative and quantitative goals, following standard policies and procedures and remain within compliance guidelines
• Manage process improvement by identifying system or workflow areas of opportunity
• Handle escalation
• Recommend process improvements and assist with the implementation of new processes or initiatives

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities