Patient Coordinator (Dental)

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

Requirements

• Dental education with at least 1 year of experience in patient scheduling, patient management, and/or dentistry
• Familiarity with dental terms, treatments, and the ability to explain them to patients
• Experience with Dentrix or similar dental software is a plus
• Excellent phone communication skills and the ability to handle prolonged phone interactions
• Fluency in English with clear communication skills
• Ability to thrive in a fast-paced environment
• Quick learner with strong problem-solving skills
• High attention to detail and the ability to follow instructions precisely
• Responsible, ethical, and professional when interacting with patients
• Highly organized with a focus on minute details
• Positive, upbeat, and enthusiastic demeanor
• Professional appearance and conduct

Responsibilities

• Manage the client's hygiene department’s schedule to maximize efficiency and productivity
• Contact patients to schedule dental work with hygienists and doctors
• Assist in keeping the hygiene department’s schedule full and running smoothly
• Ensure that patient costs are discussed and agreed upon before appointments
• Confirm appointments quickly and keep the schedule full at all times
• Follow up with patients to ensure treatment plans are completed
• Handle patient inquiries related to their treatment
• Coordinate with insurance companies to gather complete information on benefits and eligibility
• Reactivate patients who need to return to complete their treatment
• Work closely with Accounts and Insurance when providing patients with cost estimates
• Respond swiftly to any unexpected changes in patient schedules
• Assist patients with pre-medications or any medications as directed by the doctor
• Maintain detailed notes and records of all interactions with patients
• Collaborate with the back office to schedule patients who are awaiting cases from the Dental Lab

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best