Patient Engagement Manager

Summary

Join Imagine Pediatrics as the Manager, Patient Engagement and lead a team dedicated to connecting families with vital pediatric care. You will manage a centralized outreach team, utilizing phone, SMS, and email to engage caregivers of eligible patients. This role involves overseeing daily operations, collaborating with key partners, and optimizing processes to meet enrollment targets. The position requires a Bachelor's degree, significant experience in healthcare call centers, and strong leadership skills. Imagine Pediatrics offers a competitive salary, comprehensive benefits, and a supportive work environment committed to improving the lives of children with special healthcare needs. The role is fully remote with up to 20% travel.

Requirements

• Bachelor’s degree and 5-7+ years’ experience in a healthcare call center or centralized healthcare sales environment
• Excellent communication skills – this role is collaborative and expected to report out to business partners regularly
• Demonstrated experience in a contact center or centralized sales environment, particularly in building and managing quality assurance & performance management programs
• Strong leadership skills – you will be expected to provide a high level of support & enablement to the team, while also driving accountability amongst team members
• Proven track record in managing a high performing contact center or centralized sales function to meet or exceed goals
• A passion for building teams that succeed and feel engaged with and excited about the work they do

Responsibilities

• Directly manage Patient Engagement Supervisors, each with 8-10 Patient Engagement Associates reporting to them, and a Quality Assurance Specialist
• Continue to build a best-in-class centralized outreach team that exhibits exemplary ability to welcome patients into care at Imagine Pediatrics
• Manage and provide guidance on quality assurance & performance management programs
• Manage all centralized outreaching reporting, including analysis of reporting to identify opportunities for strategy or process improvement
• Support with training & onboarding of new team members; provide guidance to Quality Assurance Specialist regarding curriculum development
• Collaborate and liaise with key business partners, including General Managers, Health Services Managers, and more

Preferred Qualifications

Bilingual Spanish

Benefits

• Base salary range of $100,000 - $115,000 in addition to annual bonus incentive
• Competitive company benefits package
• Eligibility to participate in an employee equity purchase program (as applicable)
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer