Engagement Manager - Medical

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as an Engagement Manager in the Global Medical Business Consulting team. You will lead and manage key client accounts, driving business development and ensuring high-quality project delivery. This senior leadership role requires experience in Medical Affairs or Medical Information, with a focus on medical content operations. You will lead a team of consultants, optimize content operations, and contribute to broader initiatives. The role is remote and full-time, based in North America with some travel required. Veeva offers a comprehensive benefits package.

Requirements

• Bachelor’s degree is required
• 8+ years of experience within a management consulting company or as a senior lead (Group Account Director and above) at a medical communications agency or 5+ years of experience at a Life Sciences company within their Medical Organization
• Minimum of 5 years’ experience with medical content processes and deliverables as part of either medical affairs or medical information teams (industry or vendor partner)
• Strong track record of experience leading and overseeing the delivery of client advisory engagements
• Core management consulting skills, including preparation and facilitation of workshops, development of client presentations, project management (timeline development, budget and staffing management, task planning etc.), team oversight, change management, and ability to develop structured approaches/methodologies to business problems
• Strong analytical and problem-solving skills and excellent oral and written communication skills
• Ability to travel roughly 20-40% but this can vary depending on the engagement
• Experience working with a content management system; preferably, Veeva Vault

Responsibilities

• Lead 1-2 large/complex customer engagements overseeing approximately $1mil of revenue annually; maintain key customer relationships at a senior level within the organization
• Lead a team of consultants to deliver projects with excellence; ensuring profitability, quality of deliverables and customer satisfaction
• Lead projects that optimize medical content operations including content creation, approval, content dissemination, global-to-local operations etc
• Identify and establish/build new offerings that further optimize the medical content operations for our customers
• Support customers with defining value story and case for change to implement new Veeva tools
• Give input to the strategic direction and define key performance indicators for increased efficiency throughout the content end-to-end supply chain
• Lead the development and delivery of communication and change management programs in support of the rollout of Veeva Medical or new functionalities within each
• Work closely with internal teams across product, strategy and sales to support business development efforts with new and existing customers
• Responsible for building own pipeline of business; lead on business development opportunities including proposal development, financials and client engagement to secure the opportunity
• Engage in broader Medical Business Consulting activities to support holistic medical affairs excellence, including field medical activation, organizational change for MA/MI teams, KOL strategy and measuring medical’s impact

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program