Patient Engagement Manager

Summary

Join Imagine Pediatrics as the Manager, Patient Engagement and lead a team dedicated to connecting families with vital pediatric care. You will oversee a centralized outreach team, manage daily operations, and collaborate with various departments to optimize patient enrollment. This fully remote role involves up to 20% travel. Responsibilities include managing supervisors and associates, ensuring quality assurance, analyzing reporting data, and supporting team training. The ideal candidate possesses a Bachelor's degree, extensive healthcare experience, strong leadership skills, and a passion for improving pediatric care. Imagine Pediatrics offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Bachelor’s degree and 5-7+ years’ experience in a healthcare call center or centralized healthcare sales environment
• Excellent communication skills – this role is collaborative and expected to report out to business partners regularly
• Demonstrated experience in a contact center or centralized sales environment, particularly in building and managing quality assurance & performance management programs
• Strong leadership skills – you will be expected to provide a high level of support & enablement to the team, while also driving accountability amongst team members
• Proven track record in managing a high performing contact center or centralized sales function to meet or exceed goals
• A passion for building teams that succeed and feel engaged with and excited about the work they do

Responsibilities

• Directly manage Patient Engagement Supervisors, each with 8-10 Patient Engagement Associates reporting to them, and a Quality Assurance Specialist
• Continue to build a best-in-class centralized outreach team that exhibits exemplary ability to welcome patients into care at Imagine Pediatrics
• Manage and provide guidance on quality assurance & performance management programs
• Manage all centralized outreaching reporting, including analysis of reporting to identify opportunities for strategy or process improvement
• Support with training & onboarding of new team members; provide guidance to Quality Assurance Specialist regarding curriculum development
• Collaborate and liaise with key business partners, including General Managers, Health Services Managers, and more

Preferred Qualifications

Bilingual Spanish

Benefits

• Base salary range of $100,000 - $115,000 in addition to annual bonus incentive
• Competitive company benefits package
• Eligibility to participate in an employee equity purchase program (as applicable)
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer