Patient Enrollment Specialist

Summary

Join PartnerHero's Customer Support team as a full-time remote employee based in the US! You will be the first point of contact for patients, assisting them with enrollment via a smartphone app and providing support through email, chat, and phone. Responsibilities include conducting outbound calls to convert leads into enrollments, creating exceptional patient experiences, and gathering insights to improve the program. You'll need strong communication skills, tech-savviness, and the ability to build relationships. PartnerHero offers competitive compensation, a dedicated wellness program, attractive benefits, paid sabbatical leave, and various training opportunities.

Requirements

• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

Responsibilities

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize program benefits and the impact it will have on member health
• Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Preferred Qualifications

Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads

Benefits

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development