Patient Experience Representative

Summary

Join PocketHealth as a Patient Experience Representative and make a real difference in healthcare. You will provide timely technical support and guidance to patients via email and phone, helping them access their health records and navigate the platform. This role is crucial for patient satisfaction and platform improvement. Your feedback will shape the future of the PocketHealth platform. This position offers growth opportunities within the company, with previous reps moving into roles in Customer Success, UI/UX, and Engineering. The ideal candidate is independent, self-motivated, and passionate about healthcare.

Requirements

• Ability to work Saturday - Wednesday, 8-4 EST
• Excellent communication skills in English (verbal and written)
• Minimum of 2-3 years in a customer service role with communication over phone and email
• Outstanding organizational skills and an ability to juggle multiple tasks

Responsibilities

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
• You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform
• Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform

Preferred Qualifications

• Experience with or passion for healthcare would be an asset, but is not required
• Technical Support experience considered an asset
• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals
• Communication skills in Spanish or French (verbal and written) - not required, but would be an asset

Benefits

• Working remotely
• Competitive salaries and benefits (including stock options for every employee!)
• Four weeks of paid time off
• Unlimited paid wellness days
• Extended mental health coverage
• 16 weeks of parental leave top-up