Solace is hiring a
Customer Experience Representative

Summary

The job is for a Customer Experience Representative at Solace, a healthcare advocacy marketplace that connects patients with experts to help them navigate their personal health. The role involves supporting clients and advocates via phone, email, and chat, gathering feedback, building relationships, resolving inquiries, and learning the company's systems and technology.

Requirements

• Empathy is your superpower
• You're detail-oriented
• You know your way around a computer and are a quick learner
• You are a natural troubleshooter
• You are a creative problem solver
• You are comfortable giving and receiving feedback
• You thrive on ensuring great outcomes for every person you interact with
• You enjoy and embrace interacting with people from all walks of life
• You're comfortable forming quick bonds during your contact with our clients

Responsibilities

• Support our patients and advocates via phone, email, and chat
• Help with appointment confirmations and in-depth troubleshooting
• Come up with creative solutions to resolve any issues that our clients and advocates encounter
• Work with new clients during their first experiences with us, while sharing and tracking feedback

Benefits

Remote work, flexible hours