SVP, Client Services

Summary

Join Avalere Health as their SVP, Client Services, a leadership role demanding deep pharma marketing expertise and proven success in senior account management. You will lead and mentor a team, build strong client relationships, and drive strategic marketing solutions. The position requires strong financial acumen, effective communication, and the ability to manage revenue and staffing. As a seasoned agency leader, you will represent Avalere Health to clients, fostering collaboration and achieving business goals. The role offers a flexible work arrangement, comprehensive benefits, and opportunities for professional development. Avalere Health is committed to diversity, equity, and inclusion, offering a supportive and inclusive work environment.

Requirements

• 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry
• Agency Account leadership experience required

Responsibilities

• Provides strong, engaged leadership, effectively directs team members to meet expectations and accomplish organizational, team, and individual goals
• Establishes priorities on brands and contributes to team discussions and problem-solving
• Exhibits superior interpersonal skills to lead, motivate, and unify team and ensure a positive employee experience
• Develops team members through coaching, mentoring, performance management, and training and development
• Leadership and guidance of a team of VP Account leaders, strengthening and growing our next level leaders
• Is an organizational leader; highly refined, positive internal working relationships at all levels and within all Avalere Health groups
• Demonstrates success as an effective agency leader with the ability to drive both client and internal team initiatives
• A proactive and dynamic professional with strong business acumen, exceptional people skills, and high emotional intelligence
• Ability to act decisively with a strong sense of urgency and self-motivation rather than relying on external prompts
• Proven capability to lead clients and internal teams towards a unified vision, ensuring that strategic marketing plans and goals are achieved
• Deeply focused on business objectives with a robust understanding of brand and engagement metrics, as well as sales projections
• Strong grasp of the client’s business landscape, emphasizing strategic alignment between marketing efforts and business goals
• Exhibits mastery in leading positive client relationships in complex situations, resolving client issues and strengthening client engagement
• Builds and nurtures relationships at senior levels within the client organization through regular communication and leadership of quarterly business reviews
• Able to triage and manage the most sensitive client discussions, including those related to escalation issues
• Owns the final decision on agency recommendations and escalation discussions related to client relationship issues
• Knows how our client’s performance is measured and grounds agency solutions in what matters most to our clients
• Has deep knowledge of the pharma industry and understands and keeps pace with the issues and opportunities facing our clients’ businesses
• Possesses experience across all dimensions of marketing planning and budget development; contributes to annual brand planning with cross-functional team
• Has experience working with brands through all phases of the lifecycle, including strong pre-launch, disease education, and launch experience
• Provides strategic counsel to clients by solving specific client business problems and delivering recommendations that meets the client’s business needs and establish Avalere Health as a valued partner
• Ensure that insights, research, and data analytics are an integral part of our client counsel and recommendations which includes integrating our offerings and developing a strong cohesive narrative
• Works collaboratively with Strategy, Engagement, Creative, Scientific, and Digital leaders to ensure teams are working optimally to deliver solutions that are on strategy and meet the clients’ needs
• Responsible for forecast development of LOB accounts, and ensures accurate forecast updates monthly and quarterly
• Works collaboratively with Business Operations to ensure staffing plans are in place and team is ready to deliver for clients and deliver on forecast
• Attains and exceeds annual revenue plan for individual clients/brands within LOB by providing value and actively seeking new assignments and organic growth opportunities
• Ensures Client Services utilization targets are met, and addresses any underutilization or overutilization issues
• Works collaboratively with Talent Acquisition to recruit top Account talent and maintains a talent pipeline to support future growth
• Maintains regular and consistent communication with LOB leads across other functions to ensure collaborative growth
• Contributes to annual business planning

Preferred Qualifications

• Experience in digital marketing and fully integrated marketing projects preferred
• Experience leading books of business with yearly revenues of $25 million or more
• Experience leading teams of account management professionals at multiple levels of 10 people or more

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested)
• Life insurance
• Disability coverage
• Medical, dental, and vision plans
• Flexible working arrangements, including hybrid and remote work
• The option to work from anywhere across the globe two weeks each year
• 20 vacation days plus one personal well-being day
• Recognise 9 public holidays
• Gifted end-of-year holidays
• An early Summer Friday finish in June, July, and August
• Access free counselling through our employee assistance program
• Personalized health support
• Enhanced maternity, paternity, family leave, and fertility policies
• Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business