Patient Navigation Specialist I

Summary

Join Guardant Health's Screening Patient Navigation Department as a Patient Navigation Specialist I. This role focuses on supporting patients throughout the screening process to ensure timely sample collection. You will be the primary point of contact, coordinating with patients, providers, vendors, and sales teams. Responsibilities include effective communication, relationship building, accurate documentation in Salesforce, and adherence to SOPs. Success in this position requires strong communication, problem-solving, and teamwork skills. The position is primarily remote, with occasional travel for training or meetings.

Requirements

• Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required
• 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings
• Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus
• Ability to work independently with excellent time management, multitasking, and organizational skills
• Exceptional written and verbal communication skills, with strong attention to detail
• Proven ability to work collaboratively across teams in an operationally complex, multi-product environment
• Ability to adapt quickly to changing procedures, policies, and priorities
• Flexibility with respect to working hours based on client and operational needs

Responsibilities

• Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams
• Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow
• Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success
• Participate in territory-specific meetings with sales and client services associates to align business needs and priorities
• Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems
• Follow established Standard Operating Procedures (SOPs) for patient navigation workflows
• Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met
• Achieve team and individual goals related to case management and turnaround times
• Apply problem-solving skills to resolve escalated situations professionally and efficiently
• Demonstrate flexibility and adaptability in a fast-paced, dynamic environment
• Assist with additional administrative duties as assigned to support overall department needs
• Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency

Preferred Qualifications

Bilingual skills (English/Spanish or other languages) are a plus

Benefits

• Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays
• The US hourly range for this full-time position is $20.76 to $28.54
• For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $24.42 to $33.58