Ops Generalist

Summary

Join Wisp, a telehealth company focused on sexual and reproductive healthcare, as their proactive and strategic Operations Specialist. This fully remote, contract-to-hire position requires strong problem-solving skills, a data-driven approach, and cross-functional collaboration experience. You will lead and collaborate on projects, streamline workflows, and use data analysis tools to inform decision-making. The ideal candidate is a natural problem solver, skilled in conflict resolution, and possesses strong leadership and communication skills. Success in this role involves taking ownership of projects, inspiring teams, and delivering high-impact results. This position is not eligible for visa sponsorship.

Requirements

• You thrive in a fast-paced environment and excel at managing multiple priorities with confidence and focus
• You are a natural problem solver who proactively identifies challenges and drives solutions with data and strategic thinking. You’re skilled at managing conflict and maintaining team cohesion, even under pressure
• You enjoy taking ownership of projects from start to finish, ensuring outcomes align with broader business objectives and that key deliverables are met
• You have strong leadership skills and know how to inspire, motivate, and support a team to achieve shared goals
• You are a clear and effective communicator, capable of collaborating across teams and aligning stakeholders
• You’re highly organized, detail-oriented, and excel at balancing both strategy and execution
• You embrace accountability and take pride in delivering high-impact results, always taking responsibility for the success of your work
• You’re adaptable, resilient, and capable of navigating ambiguity with a solutions-focused mindset

Responsibilities

• Project Ownership & Execution: Collaborate and or lead on end-to-end project planning and execution for key Ops initiatives, ensuring timely delivery and alignment with priorities
• Cross-Functional Collaboration: Where needed, act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on key deliverables
• Planning: Collaborate with a cross-functional team to identify growth opportunities, develop plans, and execute impactful initiatives that improve business outcomes
• Data-Driven Decision Making: Use data analysis tools like Amplitude, VWO, and Looker to identify insights, inform decision-making, and track performance metrics
• Process Optimization: Identify inefficiencies, implement process improvements, and introduce scalable solutions to improve operational workflows
• Product & Pharmacy Support: Serve as a secondary point of contact for pharmacy communications to ensure product launches, updates, and issue resolutions are managed effectively

Preferred Qualifications

You are proficient in MS Suite, including Microsoft Excel; experience working in Asana and Notion is a plus