Ophelia is hiring a
Patient Engagement Specialist

Summary

The job is for a Patient Engagement Specialist (Care Coordinator) at Ophelia, a healthcare startup that provides telehealth services to individuals with opioid use disorder. The role involves managing patient communication and support, scheduling visits, maintaining patient data, technology troubleshooting, and discharging patients.

Requirements

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company
• Strong organizational skills and a keen eye for detail: experience maintaining patient records and accuracy in responses
• Tech-savvy: comfortable using various computer platforms, with navigating new systems, and efficient in tech-related tasks
• A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
• An aptitude for resilience and adaptability to change that is frequent in a start-up environment
• Flexibility to work some combination of evenings and or weekends and occasional Holidays

Responsibilities

• Manage all inbound communication from patients
• Engage directly with Ophelia patients providing support across a wide range of areas
• Schedule visits with a member of the Ophelia clinical team
• Support and find ways to improve visit attendance
• Coordinate UDS (Urine Drug Screening)
• Maintain and update patient data
• Technology troubleshooting
• Discharge patients

Benefits

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• $1,000 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!