Patient Engagement Specialist

Summary

Join a venture-backed, healthcare startup that helps individuals with opioid use disorder by providing FDA-approved medication and clinical care through a telehealth platform. As a Patient Engagement Specialist, you will be the first point of contact for patients, creating a best-in-class patient experience that supports Ophelia's ability to grow and achieve our mission.

Requirements

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company
• Strong organizational skills and a keen eye for detail: experience maintaining patient records and accuracy in responses
• Tech-savvy: comfortable using various computer platforms, with navigating new systems, and efficient in tech-related tasks
• A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
• An aptitude for resilience and adaptability to change that is frequent in a start-up environment

Responsibilities

• Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing assistance
• Prioritize effectively across multiple channels: switching between SMS, EMR, phone, meetings, and Slack to deliver patient-centered care
• Provide patients with advocacy, in the form of emotional support, de-escalation, education, and modeling good problem-solving behavior
• Use effective written skills to complete professional documentation through various platforms
• Follow Ophelia's policies and maintain all confidentiality, compliance, and ethical standards
• Work autonomously and as part of a team within established procedures and practices
• Consistently practice our cultural values: champion our patients, communicate with kindness, learn and share freely, and get results

Benefits

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• $1,000 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!