Gateway Recruiting is hiring a
Patient Success Associate

Summary

Join our team as a Patient Success Associate and support qualified patients through their CCM journey while aiming for maximum efficiency and effectiveness. As an organized, reliable, and results-driven professional, you will utilize process and technology to manage your patient book of business and partner with field teams to ensure implant goals are met or exceeded.

Requirements

• 2+ years of experience in a patient-centric environment
• Bachelor’s degree from an accredited institution
• Experience with Salesforce, Tableau, and 8x8 or similar telephony systems
• Previous experience in customer service and/or patient experience in a telephonic environment
• Previous experience working remotely or with autonomy

Responsibilities

• Ensure the achievement of all established KPIs
• Meet or exceed pre-established monthly enrollment goals
• Build and establish best practices regarding the handling of patient objections and concerns
• Be responsible for special projects and other duties as assigned by the Patient Success Operations Manager
• Nimbly address inquiries and objections

Preferred Qualifications

• Excellent written communication skills to ensure information continuity with field teammates
• Highly collaborative with field teammates to ensure exceptional patient experience, and with the Patient Success leadership in your work to build the Patient Success team
• Growth mindset towards your professional development
• Growth mindset towards leading within the Patient Success function
• Embrace change and constantly stretch your comfort zone in the spirit of continuous improvement
• Identify and collaborate to solve complex problems while driving Patient Success continuous improvement
• Passionate about the company’s vision to improve the lives of heart failure patients using cardiac contractility modulation CCM®
• Experience training others, particularly for engaging in conversation with the intent to move patients through a funnel or similar functions
• Nursing experience, specifically with the Heart Failure population
• Fluency in another language (ideally Latin-American Spanish)