Remote Customer Success Associate

Summary

Join our early-stage startup as a Customer Support Associate to support our growing Customer Success team. You will utilize your interpersonal and relationship-building skills to help resolve customer requests in a timely manner.

Requirements

• Have 2+ years of experience supporting American clients or customers in an external-facing role
• Be a quick and clear writer (you must be highly proficient in English) and an amazing communicator
• Have experience in the world of web design helping launch and manage websites
• Have empathy for small business users and can quickly grasp the issues they’re facing
• Feel comfortable managing your time and deciding amongst competing priorities
• Be patient, thoughtful, encouraging, and calm
• Have some familiarity with managing third-party integrations on websites
• Enjoy learning and teaching
• Care about and want to contribute to our mission of helping people do meaningful work

Responsibilities

• Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website
• Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website
• Learn the tools of our web design suite and assist customers with small design tasks
• Contribute to Knowledge Base/FAQ and other customer-facing support resources

Benefits

B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community