ChiroTouch is hiring a
Customer Success Associate

Summary

The job is for a Customer Support Associate at RevolutionEHR, a fast-growing eyecare software company. The position requires 2+ years of clinic/in-office or in-practice experience in an eye care setting, EMR/EHR software experience, and proficiency in MS Office applications. The role involves answering customer queries, creating training videos, providing content for the Knowledge Base, hosting one-on-one sessions with new customers, documenting all customer communications, and assisting the Product Development and Quality Assurance teams. The position is based in San Diego, CA with a hybrid work schedule of 3 days per week in office.

Requirements

• Minimum two years Clinic/In-office or in-practice experience in an eye care setting required
• Experience with EMR/EHR software required as technician/paraoptometric, optical assistant, office administrator, manager or optician performing duties such as: Patient scheduling, Preliminary testing, Optometric billing and coding, Dispensary, Optical product ordering (Frames, Lenses, Contact Lenses, etc.)
• Passionate, customer-champion with proven ability to provide remote customer support
• Ability to research answers and provide solutions quickly and independently
• Clear and concise communication skills
• Proficiency in MS Office applications; adept knowledge of application sharing tools and environments
• HIPAA requirements knowledge

Responsibilities

• Support existing customers by answering questions and resolving issues via phone, email, and Live Chat
• Create training videos and other content related to your areas of expertise
• Provide content for articles within the Knowledge Base
• Host one-on-one sessions with new customers to provide guidance as deemed necessary by the Implementation Team
• Document all customer communications in our CRM program
• Provide input to our Product Development Team for future releases of the software
• Assist the Quality Assurance Team with testing of new development as needed

Benefits

Compensation between $33,050-$68,650 for this position