Patient Support Specialist

Summary

Join Pearl Talent and support a pioneering weight loss company's growing patient base by providing exceptional care through their patient portal. This fully remote, full-time role requires strong communication and customer service skills within a healthcare setting. You will respond to patient inquiries, educate patients on medications, triage concerns, and process lab work requests. The ideal candidate possesses experience in telehealth, healthcare support, or clinical environments and familiarity with EHR/EMR systems. Pearl Talent offers a comprehensive compensation package including generous PTO, direct mentorship, learning and development opportunities, and a flexible work-life balance.

Requirements

• Strong understanding of patient inquiries and the ability to interpret context accurately
• Experience in a customer service or patient-facing role
• Background in telehealth, healthcare support, or clinical environments
• Proficiency in written communication for clear, professional patient messaging
• Ability to work independently with minimal supervision while maintaining accuracy
• Familiarity with electronic health records (EHR), electronic medical records (EMR), and telehealth platforms

Responsibilities

• Respond promptly and professionally to patient inquiries via the secure patient portal
• Educate patients on medications, including dosing, side effects, and adherence to best practices
• Triage patient concerns, escalating complex cases to the appropriate provider or Lead RN as needed
• Process and route lab work review requests to the correct provider for assessment
• Maintain high accuracy and efficiency while working independently with minimal supervision
• Respond to patient inquiries promptly and accurately
• Set up and familiarize yourself with Slack for team communication
• Review the FAQ and program materials to gain a solid understanding of processes
• Explore and navigate the patient portal to ensure efficiency in assisting patients

Preferred Qualifications

• Strong communication skills, both in written and verbal
• Curious and inquisitive mindset with a proactive approach to problem-solving
• Experience in endocrinology, weight management, or related medical fields
• Prior experience handling lab work reviews and medication dosage guidance
• Ability to quickly adapt to new protocols and process changes in a fast-paced environment
• Knowledge and experience in communication tools (Slack, Gsuite, patient portals)

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance