Alegra is hiring a
Payment Support Analyst

Summary

The job is for a Customer Support role at Alegra, a payment platform. The employee will handle customer inquiries and issues related to payments through various support channels, primarily phone calls. The role requires 6 months of customer service experience, preferably in administrative or related fields, and strong communication skills.

Requirements

6 months of customer service experience

Responsibilities

• Facilitate the payment process for users through various support channels, primarily phone calls
• Deliver high-quality customer service and achieve more than 92% satisfaction in the service
• Help users with payment issues remotely
• Maintain a high individual satisfaction percentage for each case
• Lead the success of users with Alegra
• Collaborate with other teams to drive customer success
• Collect user feedback for improving the user experience
• Communicate regularly with the revenue collection team to escalate complex cases as needed

Preferred Qualifications

Study in administrative or related fields, with specialized courses related to the area

Benefits

• Work remotely 100%
• Long-term stable employment relationship, not freelance
• Competitive salary with performance reviews every 6 months
• Work with a global talent team
• Spaces for socializing and sharing interests
• A learning-focused environment with access to educational platforms, courses, certifications, and a virtual library
• Health insurance coverage
• Two days of care per year, in addition to vacations
• Economic support for upgrading your workspace
• Celebrate your birthday with a special dinner
• Work in a place that encourages growth and offers wellness programs and quality-of-life talks