Payments Coach

Summary

Join Americor as a Payments Coach and contribute to a positive and motivating team environment. You will train, coach, and mentor team members to achieve production and quality goals. Daily operations oversight, escalation management, and fostering a supportive team culture are key aspects of this remote role. The ideal candidate possesses debt settlement experience, detailed knowledge of creditor guidelines, and strong communication skills. Americor offers a competitive hourly rate and a comprehensive benefits package.

Requirements

• Have debt settlement experience
• Be an Americor employee. Your resume must reflect your current position at Americor
• Possess detailed knowledge of creditor guidelines, processes, and payments
• Be able to review daily workflow and identify trends that may affect the business
• Possess a strong work ethic, be flexible, and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
• Be able to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion
• Have good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines
• Have intermediate knowledge of MS Office programs, intermediate computer literacy skills, and quick and efficient typing skills
• Have great attention to detail, with the ability to properly apply policies and procedures to various situations
• Have a High School Diploma or equivalent

Responsibilities

• Encourage and motivate team members
• Be reliable, punctual, tactful, considerate of others, and practice open communication
• Identify training opportunities, assist leadership with team member and new hire training, and continuing education for existing representatives
• Handle escalation issues and review the team’s work for quality and guideline compliance
• Help facilitate team meetings to update members on best practices and continuing expectations
• Maintain professional relationships with internal departments
• Analyze the needs of the team to develop tools and reports
• Help implement and enforce policies/procedures set forth by Management

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program