Payments Coach

Summary

Join Americor as a Payments Coach and contribute to a positive and motivating team environment. You will be responsible for training, coaching, and mentoring team members to ensure production and quality goals are met. This role involves overseeing daily operations, managing escalated situations, and fostering a positive team culture. Americor offers a competitive hourly rate of $21.50 and a remote work environment. As a Payments Coach, you will play a crucial role in supporting the team's success and ensuring high-quality service delivery.

Requirements

• Debt settlement experience is required
• Must be an Americor employee . Your resume must reflect your current position at Americor
• Detailed knowledge of creditor guidelines, processes, and payments
• Ability to review daily workflow and identify trends that may affect the business
• Strong work ethic, flexible, and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
• Ability to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion
• Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines
• Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, and quick and efficient typing skills
• Great attention to detail, with the ability to properly apply policies and procedures to various situations
• High School Diploma or equivalent required

Responsibilities

• Encourage and motivate team members
• Reliable, punctual, tactful, considerate of others, and practices open communication
• Identify training opportunities, assist leadership with team member and new hire training, and continuing education for existing representatives
• Handle escalation issues and review team’s work for quality and guideline compliance
• Help facilitate team meetings to update members on best practices and continuing expectations
• Maintain professional relationships with internal departments
• Analyze the needs of the team to develop tools and reports
• Help implement and enforce policies/procedures set forth by Management

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program