Payments Manager

Summary

Join Sporty's dynamic team as their LatAm Payments Manager and oversee all payment operations in Brazil and Mexico. You will be responsible for transaction monitoring, operational efficiency, and enhancing payment performance. This role requires collaboration with third-party payment providers and internal teams to drive performance, resolve issues, and ensure compliance. You will also analyze customer payment behavior, recommend new payment methods, and lead operational enhancements. The ideal candidate will have a Bachelor's degree in a related field, 3–5 years of experience in payment or financial operations, and fluency in English, with Portuguese and/or Spanish being a strong advantage. Sporty offers a variety of benefits, including quarterly performance bonuses, flexible working hours, top-of-the-line equipment, referral bonuses, and 28 days of paid annual leave.

Requirements

• Bachelor’s degree in Finance, Business, Risk Management, or related field
• 3–5 years of experience in payment or financial operations within fintech, e-commerce, or related sectors
• Fluent in English. Proficiency in Portuguese and/or Spanish is a strong advantage
• In-depth understanding of payment systems and funds flows
• Experience working with payment gateways and PSPs; transaction monitoring experience is a plus
• Strong analytical mindset with the ability to interpret data and derive actionable insights
• Excellent communication and interpersonal skills to collaborate across internal teams and external partners
• Demonstrated ability to lead projects and manage multiple priorities in a fast-paced, remote environment

Responsibilities

• Oversee and improve end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
• Manage and collaborate with local payment providers and banks to ensure optimal service and resolution of complex transaction issues
• Monitor transactions in real time to detect, investigate, and respond to suspicious or fraudulent activity - including direct engagement and interaction with customer queries/tickets
• Continuously evaluate payment workflows to identify and execute process optimizations that improve speed, reduce cost, and minimize errors
• Analyze customer payment behavior and trends to recommend new payment methods or improvements to existing ones
• Lead operational enhancements through new workflows, SOPs, and process automation to support scalable growth
• Oversee the integration of new payment technologies and solutions, ensuring seamless deployment with minimal user impact
• Ensure full compliance with relevant regulations and industry standards, updating policies and procedures as needed
• Be available for emergency response during system downtimes or critical failures to ensure rapid resolution and continuity

Benefits

• Quarterly performance bonuses
• Flexible working hours
• Top-of-the-line equipment
• Referral bonuses
• 28 days paid annual leave