Director of Product Management, Payments

Summary

Join Upwork as the Director of Product, Payments and lead the charge in shaping client payment experiences. You will define and drive product capabilities that deliver seamless, scalable, and trusted payment experiences for clients. This role involves leading cross-functional initiatives across infrastructure, data, user experience, and automation. You’ll partner with engineering, legal, finance, risk, and business leadership to build robust systems. As a senior leader, you’ll shape the long-term product vision, prioritize strategic investments, and guide a high-performing team. This is a unique opportunity to influence end-to-end payment experiences and build future-ready solutions that drive growth and trust. Upwork offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 10+ years of product management experience, with deep expertise in fintech, payments, or financial systems at scale
• 5+ years leading product teams, with a proven ability to develop senior product managers and drive collective team success
• Strong systems thinking and technical fluency, with the ability to guide architecture discussions and align technical and product strategies
• Demonstrated ability to balance customer needs, regulatory requirements, and business goals in high-stakes environments
• Clear and confident communicator, capable of aligning cross-functional stakeholders and navigating ambiguity with strategic clarity

Responsibilities

• Drive the vision, roadmap, and execution strategy for client payment experiences, ensuring reliability, ease of use, and global readiness
• Manage, mentor, and develop a team of senior product managers; foster a culture of excellence, ownership, and continuous growth
• Collaborate with engineering, design, finance, legal, and operations teams to deliver resilient and user-friendly payment solutions
• Use customer insights, data analysis, and regulatory requirements to inform product decisions and continuously improve client experiences
• Lead initiatives that enhance trust, reduce friction, and automate compliance across payment touchpoints
• Set clear goals, define KPIs, and implement rigorous processes to ensure high-quality, high-impact product outcomes
• Represent Payments in company-wide planning, effectively communicating priorities, tradeoffs, and vision to leadership and partners

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan